Regular trainings are an essential component of our Holding’s corporate culture as they foster professional growth of our staff.
Recently the Holding held a training session on approaches to resolving conflicts and dealing with objections for employees of the after-sales car service department. The online training was attended by 61 employees and involved order registrators, administrators and warranty service engineers. 
We are confident that the knowledge and skills gained by our employees during the training will be a vital contribution to our common success and improvement of service quality.
Participants explored the nature of conflicts, their main causes and stages of their resolution. Also they learned communication strategies for managing difficult situations. Additionally, they learned self-support strategies and emotional recovery techniques to maintain emotional stability and increase professional effectiveness.
At GM GROUP, we believe that continuous development and improvement is the key to success. Our team continues to grow and improve their skills, which allows us to provide the highest level of service to our customers.